CRM Software for Retail & eCommerce
Second CRM offers an efficient solution for retail & eCommerce businesses to automate and centralize their Online and Offline Sales process in one platform. Manage and track all sales processes, right through recent transactions, product history, shipping preferences and more. Automate your workflows, manage customer interactions, improve retention rates and engage your customers.
- Having sold your products in multiple sales channels can be an elaborate task since you would have to update your products one by one in each sales channel.
- Inability in being creative with your website as you are forced to accommodate the limitations provided by the website builder.
- Limitations with conventional Point-of-Sale systems can be painful as you are limited in terms of the reporting that you are able to generate.
- Unable to link your online and offline stores and manage them in a single platform.
How Second CRM can help
There are many modules and features in Second CRM that can be implemented to address the specific challenges of a Retail & eCommerce company, including many out of the box and some specially configured or customized for specific needs.
What our clients are saying
The Second CRM team listens to our requirements, understands our needs and comes up with a solution that is tailored to solve our problems.Izzuddin
The web based Second CRM provides a central platform which serves the needs of our sales & marketing teams among various countries. Their support team is very professional with timely responses to our queries.Mr. Joseph Ong
We had three requirements for the selection of a CRM system. Firstly, a Malaysian CRM company with a good track record, trusted hosting service for data security and lastly, local support that could be reached anytime. Second CRM has met all three requirements and surpassed our expectations.Christopher Peh
Don’t compromise growth with manual operations or isolated apps.
Manage all your company operations in one cohesive system, covering sales, customer service and all your operations to drive processes, productivity, and consistency the way you want.
+603 8687 4433 (Malaysia) | +65 6304 8022 (Singapore)